Frequently Asked Questions

  • How do I Know if the items on sole seriouss are authentic?

    Shop Confidently knowing Every Item is 100% Authentic & Brand New in Original Packaging Guaranteed! Each thoroughly Inspected & Tagged by our experts.

  • Does Sole Seriouss have a physical store?

    As of now we DON'T have a physical store..

  • What type of payment methods does Sole Seriouss accept?

    We accept all major Credit/Debit Cards, Paypal, Sezzle, Zip, Apple Pay & Google Pay.

  • Which shipping service does Sole Seriouss use?

    USA Orders are Shipped via UPS Ground.* (1-5 Business Days)** *PO / APO / FPO / DPO Orders are Shipped via USPS Priority Mail* **UPS 2nd Day Air Shipping Method Available (1-2 Business Days)**

  • Does SoleSeriouss.com ship Internationally?

    Yes, We ship worldwide. International Orders are Shipped via UPS Worldwide or USPS Priority Mail. (4-12 Business Days)

  • When will I receive Tracking Info?

    In-Stock Items Ship within 1 Business Day.* *Excludes Saturdays, Sundays & Holidays* PRE-ORDERS Ship within the Time Frame Stated In the Product Description.* *If a PRE-ORDERS Official Release Date is Pushed Back/Up, the Products Shipping Time Frame will also be Adjusted Accordingly.* Once your order has Shipped, Tracking Info will be Automatically Sent via App Push Notification and/or E-Mail.

  • Why hasn't my Tracking Info updated yet?

    Tracking Info can take up to 24-48 business hours to update. *Excludes Saturdays, Sundays & Holidays

  • What is a PRE-ORDER?

    A Pre-Order allows you to lock in an Upcoming Item Before the Official Release Date with the understanding that it will Ship within the Time Frame Stated In the Product Description.

  • Are PRE-ORDERS Guaranteed?

    Yes, All Pre-Orders are Guaranteed.* *Pre-Orders AREN'T Guaranteed ONLY in the following scenarios..* - Release is Completely Cancelled, NOT if the release date is pushed back/up. - Release is Exclusive to a Specific Retailer. - Unforeseen Inventory Issue or Delay on our end. - Pricing Error on our end.

  • When will my PRE-ORDER Ship?

    PRE-ORDERS Ship within the Time Frame Stated In the Product Description.

  • What happens if the PRE-ORDERS Release Date is changed?

    If the Pre-Orders Official Release Date is Pushed Back/Up, the Products Shipping Time Frame will also be Adjusted Accordingly.

  • What if my PRE-ORDER Completely Cancelled & No longer releasing?

    If the Release is Completely Cancelled we will issue a Full Refund to the Original Payment Method. DOESN'T apply if the release date is changed.

  • Why didn't my order process successfully?

    There can be a few reasons as to why an order didn't process successfully. Which can Include any of the following scenarios.. - Entering the Incorrect Billing Address. - Entering the Incorrect Payment Information. - Your Bank Blocking the transaction.

  • Can I Cancel my order?

    No, All orders ARE FINAL!* We will ONLY offer a Refund / Cancellation to the Original Payment Method in the following scenarios.. Refunds & Cancellations on In-Stock Items.. - Item or Size Purchased is No Longer In-Stock. - Pricing Error on our end. Refunds & Cancellations on PRE-ORDERS.. - Release is Completely Cancelled, NOT if the release date is pushed back/up. - Release is Exclusive to a Specific Retailer. - Pricing Error on our end.

  • How can I get my order featured on the Instagram Review page?

    If you would like to have your order featured on our Instagram review page Take-a-Pic of your purchase & Tag #SoleSeriouss or send us a Direct Message.


Please Contact Us with any questions you may have.