Frequently Asked Questions

  • Q. Does Sole Seriouss sell fakes, factory variants or unauthorized releases?
  • A.¬†Shop Confidently knowing Every Item is¬†100% Authentic & Brand¬†New in Original Packaging Guaranteed!
    Each thoroughly Inspected & Tagged by our experts.

 

    • Q.¬†Does Sole Seriouss have a physical store?
    • A.¬†As of now we DON'T have a physical store..¬†

     

    • Q. What type of payment methods does Sole Seriouss accept?
    • A. We accept all major Credit/Debit Cards, Paypal, Sezzle, Zip, Apple Pay & Google Pay.

     

    • Q.¬†Which shipping service does¬†Sole Seriouss¬†use?
    • A.¬†¬†USA Orders¬†are Shipped via UPS Ground.* (1-5 Business Days)**

      *PO / APO / FPO / DPO Orders are Shipped via USPS Priority Mail*
      **UPS 2nd Day Air Shipping Method Available (1-2 Business Days)**

     

    • Q.¬†Does¬†SoleSeriouss.com¬†ship Internationally?
    • A.¬†Yes, We ship worldwide.
      International Orders are Shipped via UPS Worldwide or USPS Priority Mail. (4-12 Business Days)

     

    • Q.¬†When will I receive Tracking Info?
    • A.¬†In-Stock Items Ship within 1 Business Day.*
      *Excludes Saturdays, Sundays & Holidays*

      PRE-ORDERS Ship within the Time Frame Stated In the Product Description.*
      *If a PRE-ORDERS Official Release Date is Pushed Back/Up, the Products Shipping Time Frame will also be Adjusted Accordingly.*

      Once your order has Shipped, Tracking Info will be Automatically Sent via App Push Notification and/or E-Mail.

       

      • Q.¬†Why hasn't my Tracking Info updated yet?
      • A.¬†Tracking Info can take up to 24-48 business hours to update.
        *Excludes Saturdays, Sundays & Holidays*

       

      • Q.¬†What is a PRE-ORDER?
      • A.¬† A Pre-Order allows you to lock in an Upcoming Item Before the Official Release Date¬†with the understanding that it will Ship within the Time Frame Stated In the Product Description.

       

      • Q.¬†Are¬†PRE-ORDERS Guaranteed?
      • A.¬†Yes, All Pre-Orders are Guaranteed.*

        *Pre-Orders AREN'T Guaranteed ONLY in the following scenarios..*
        - Release is Completely Cancelled, NOT if the release date is pushed back/up.
        - Release is Exclusive to a Specific Retailer.
        - Unforeseen Inventory Issue or Delay on our end.
        - Pricing Error on our end.

       

      • Q.¬†When will my PRE-ORDER¬†Ship?
      • A. PRE-ORDERS¬†Ship within the Time Frame Stated In the Product Description.

       

      • Q.¬†What happens if the PRE-ORDERS¬†Release Date is changed?
      • A. If the Pre-Orders Official Release Date is Pushed Back/Up, the Products Shipping Time Frame will also be Adjusted Accordingly.

       

      • Q.¬†What¬†if¬†my¬†PRE-ORDER Completely Cancelled & No longer releasing?
      • A.¬†If¬†the Release is Completely Cancelled we will issue a Full Refund to the Original Payment Method.
        DOESN'T apply if the release date is changed.

       

      • Q.¬†Why didn't my order process successfully?
      • A.¬†There can be a few reasons as to why an¬†order didn't process successfully.
        Which can Include any of the following scenarios..
        - Entering the Incorrect Billing Address.
        - Entering the Incorrect Payment Information.
        - Your Bank Blocking the transaction. 

       

      • Q. Can I Cancel my order?
      • A.¬†No, All orders ARE FINAL!*
        We will ONLY offer a Refund / Cancellation to the Original Payment Method in the following scenarios..

        Refunds & Cancellations on In-Stock Items..
        - Item or Size Purchased is No Longer In-Stock.
        - Pricing Error on our end.


        Refunds & Cancellations on PRE-ORDERS..
        - Release is Completely Cancelled, NOT if the release date is pushed back/up.
        - Release is Exclusive to a Specific Retailer.
        - Pricing Error on our end.

       

      • Q.¬†How can I get my order featured on the Instagram Review page?
      • A.¬†If you would like to have your order featured on our Instagram review page Take-a-Pic of your purchase & Tag #SoleSeriouss or¬†send us a Direct¬†Message.

        

      Please Contact Us with any questions you may have.