Frequently Asked Questions

For over 10 years, our mission has been to ensure a safe and trustworthy marketplace for all. We constantly strive on providing amazing customer service 7 days a week, competitive market prices & same-day shipping on all orders Monday-Friday. All while guaranteeing our customers the piece of mind that with every purchase, they'll be receiving 100% authentic and brand new items, in a timely manner... every time.

Shop confidently knowing every item sold on SOLE SERIOUSS is 100% Authentic & Brand New Guaranteed! Each item is thoroughly inspected, authenticated & tagged by our trained experts.

SERIOUSS REWARDS is our VIP Membership. Users can build up tiers as they earn points for shopping and referring friends & family. which in turn can be redeem for exclusive discounts on the SOLE SERIOUSS APP and website.
Become a VIP Member Today.

We're always here to help you, 7 days a week.

You can contact us via email at support@soleseriouss.com or by submitting a form thru our Contact Us page. We try to reply to all inquiries within 24 hours.

Our normal business hours are..
9AM-5PM (Monday-Friday)
11AM-5PM (Saturday/Sunday)

By deleting your account you will forfeit any SERIOUSS REWARDS points & discounts currently active on your account. This can't be undone.

If you wish to proceed, please contact us via email at support@soleseriouss.com or by submitting a form thru our Contact Us page.

By deleting your account you will forfeit any SERIOUSS REWARDS points & discounts currently active on your account. This can't be undone.

If you wish to proceed, please contact us via email at support@soleseriouss.com or by submitting a form thru our Contact Us page.

SOLE SERIOUSS only sells brand new, unworn, and pristine condition items.

All products are listed in US sizes. For international sizes please refer to the 'Size Chart' info button on the product page.

Size conversions vary by brand and model.

If an item/size is sold out, you will see a 'Notify Me' button appear under the size selector on the item's product page. By selecting this feature you will automatically receive an update the second this item/size is re-stocked.

We accept a variety of payment methods including all major Credit/Debit Cards, Afterpay, Klarna, Affirm, Zip, Shop Pay & Alipay.

SOLE SERIOUSS offers Buy Now, Pay Later plans via Afterpay, Klarna, Affirm, Zip & Shop Pay.

If eligible this allows you to split your order in 4-interest free payments & Your order will still ship out same-day!

We do not accept payments over the phone or through email. We only allow for secure purchases through the SOLE SERIOUSS APP & website.

Yes, we sell gift cards from $25 - $1000, Gift cards are delivered via email within 1 business day. Please visit our Gift Card page to place an order.

To redeem your gift card or discount on the SOLE SERIOUSS APP you can enter your code on the top portion of the 'My Cart' page, above your carts items section.

To redeem your gift card or discount on SoleSeriouss.com you can enter your code on the right-hand side of the "Checkout' page, above the subtotal section.

Gift cards and discount codes can't be applied during promotional periods, nor can they be combined with any other offers.

Once an order is confirmed, we can't make any changes to the item or size.

We do not allow cancellations. As we ship same-day, Our fulfillment process begins once an order is confirmed.

An order can be cancelled for a variety of reasons.

One reason is because we could not verify the payment details provided. In these instances, you may place your order again using a verified alternative payment method.

We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment.

If your order was cancelled your refund will be issued to the original payment method. Typically clears within 1-5 business days.

Here at SOLE SERIOUSS we want you to be happy with your purchase and experience. We're committed to your complete satisfaction with our service.

Returns & Exchanges are eligible within 7 days of the orders delivery.

Item(s) ordered must meet all of the following requirements to qualify. 

To qualify
- Must still have our SS Authenticity Tag attached & not tampered with.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.

As all orders are shipped same-day, All orders are Final & can't be Cancelled.

For a Refund via an 'SS Gift Card' please refer to our 'Returns & Exchanges' policy here.. (Within days of delivery)

Once an order is confirmed and shipped, we can't make any changes to the shipping address.

Everything SOLE SERIOUSS sells is stored in one of our warehouses across the USA. Having all items on hand allows us to authenticate and ship in a timely manner. every time..

All orders are shipped same-day if placed by 4PM EST (Monday-Friday)*
*Excludes Weekends & Holidays*

Once your item has been authenticated, tagged & shipped, tracking info will be automatically emailed to the email address you purchased with.

- Standard shipping orders are delivered within 1-5 business days via UPS Ground.
- Express shipping orders are delivered within 1-3 business days via UPS 2nd Day Air.
- PO Box, APO, FPO & DPO orders are delivered within 1-5 business days via USPS Priority Mail.
- International orders are delivered within 2-7 business days via UPS Standard, UPS Worldwide or USPS Priority Mail.

Check on the status of your order on our 'Track Order' page here.

Duties and Taxes are collected & paid for by you at checkout.
Say Goodbye to hidden fees on delivery day.