General
What is SOLE SERIOUSS?
SOLE SERIOUSS is a leading marketplace for exclusive sneakers, streetwear and collectibles. Founded in New York City, February 2012.
SOLE SERIOUSS operates via multiple channels including our Retail Locations, Website and Mobile APP available on the Apple APP Store and Google Play Store. It is a one stop shop for sneaker heads, fashion connoisseurs and collectors to get their hands on items from the favorite brands like Adidas, Yeezy, Air Jordan, Nike, Supreme, Kith, Hellstar, Denim Tears, Sp5der, Funko, KAWS & more..
How does SOLE SERIOUSS work?
For over 12 years our mission has been to ensure a safe and trustworthy marketplace for all. We constantly strive on providing amazing customer service 7-days a week, competitive market prices & INSTANT SHIPPING or PICKUP for select items.
All while guaranteeing our customers the piece of mind that with every purchase, they'll be receiving 100% Authentic and Brand New item(s) in a timely manner, everytime!
Are your items Authentic & Brand New?
Shop confidently knowing every item sold on SOLE SERIOUSS is 100% Authentic & Brand New Guaranteed!
Each item is thoroughly inspected by our team of experts. We check every detail beginning with the original packaging, accessories, shape, texture, condition, smell and for defects or flaws (if any).
What is SERIOUSS Rewards?
SERIOUSS REWARDS is our VIP Membership. Users can build up tiers as they earn SS Points for shopping or referring friends and family. These SS Points be redeem for exclusive discounts on the SOLE SERIOUSS APP, Website and In-Store. Become a VIP Member Today!
How do I delete my account?
By deleting your account you will forfeit any SERIOUSS REWARDS points & discounts currently active on your account. This can't be undone.
If you wish to proceed, please contact us here.
Buying
What is a PRE-ORDER?
All products are listed in US sizes. For international sizes please refer to the 'Size Chart' info button on the product page.
Size conversions vary by brand and model.
Which sizing system does SOLE SERIOUSS utilize?
All products are listed in US sizes. For international sizes please refer to the 'Size Chart' info button on the product page.
Size conversions vary by brand and model.
When will you Re-Stock items?
If an item/size is sold out, you will see a 'Notify Me' button appear under the size selector on the item's product page. By selecting this feature you will automatically receive an update the second this item/size is re-stocked.
Which payment methods are accepted?
We accept a variety of payment methods including all major Credit/Debit Cards, Afterpay, Klarna, Affirm, Zip, Shop Pay, Alipay & Cash (In-store Only)
How does 'Buy Now, Pay Later' work?
SOLE SERIOUSS offers Buy Now, Pay Later plans via Afterpay, Klarna, Affirm, Zip & Shop Pay.
If eligible this allows you to split your order in 4-interest free payments. The First payment is due instantly upon successfully placing your order and the remaining balance split into 3 more payments in 2 week intervals.
Here's an example If purchased you a pair of Nike Air Force 1 Low '07 'White' on 10/01/2023 for $120
10/01/2023: $30 (Due Instantly)
10/15/2023: $30 (Due 2 Weeks Later)
10/29/2023: $30 (Due 2 Weeks Later)
11/12/2023: $30 (Due 2 Weeks Later)
Does SOLE SERIOUSS accept phone orders?
We don't accept orders or payments over the phone. We only allow for secure purchases through the SOLE SERIOUSS APP, Website or In-Store.
Does SOLE SERIOUSS sell gift cards?
Yes, we sell gift cards from $25-$1000. Redeemable on our APP, Website or In-Store.
Gift cards are delivered via email within 1 business day. Please visit our Gift Card page to place an order here.
Gift cards and discount codes can't be applied together during promotional periods, nor can they be combined with any other offers.
Can I change the item or size of my order?
Once an order is confirmed, we can't make any changes to the item or size.
Once your order is delivered you can initiate a Return or Exchange please proceed by entering the required order info here.
Does SOLE SERIOUSS accept Returns or Exchanges?
Here at SOLE SERIOUSS we want you to be happy with your purchase and experience. We're committed to your complete satisfaction with our service.
Returns & Exchanges are eligible within 7 days of the orders delivery. Item(s) ordered must meet all of the following requirements to qualify.
1) Must still have our SS Authenticity Tag attached & not tampered with.
2) Must still be in Brand New condition. Not worn, tried on or damaged.
3) Must still have the original box, papers, inserts &/or accessories.
To initiate a Return or Exchange please proceed by entering the required order info here.
Does SOLE SERIOUSS offer Refunds or Cancellations?
NO Refunds or Cancellations.
As SOLE SERIOUSS is a live marketplace; every successful order is linked between a Buyer & Seller. Sellers are paid when/if the items authenticity has been verified, due to this we can’t offer Refunds or Cancellations.
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day Guarantee, You are able to Return or Exchange your purchase within 7 days of the delivery for another item/size or a refund/credit issued only as an 'SS Gift Card'. Redeemable only our APP, Website or In-Store.
To initiate a Return or Exchange please proceed by entering the required order info here.
Why was my order cancelled?
An order can be cancelled for a variety of reasons.
1) If we could not verify the payment details or address provided. In this instance you may re-place your order using a verified alternative payment method or the correct billing address.
2) If an item(s) you ordered becomes unavailable prior to preparing your order for shipment.
If your order was cancelled your refund will be issued to the original payment method. Typically clears within 1-4 business days.
Shipping
Where is my order?
You can check on the status of your order anytime on our 'Track Order' page here.
When will my order ship?
Once your order has been authenticated, tagged & shipped by our experts, you will be automatically emailed/texted tracking info.
We offer (3) 'Fulfillment Types'; Best Price 🤑, INSTANT SHIP or PICKUP 🚀 and PRE-ORDER 🔐. Each with it's own unique process & turnaround timeframe. We also offer both Standard and Express Shipping Delivery options at checkout.
🤑 Best Price: Ships to SOLE SERIOUSS first for Authentication & Quality Control. Ready for Shipping or Pickup within 5-14 business days; when/if the item is deemed authentic by our experts.
🚀 INSTANT SHIP or PICKUP: Pre-verified & Available Now. Enjoy same-day shipping on INSTANT SHIP orders placed before 4PM EST; Mon-Fri* or PICK-UP directly in-person from our physical store location within 2-hours of placing your order.
🔐 PRE-ORDER: Reserve & Secure any upcoming items before the official release date. All PRE-ORDERS ship within the 2-week timeframe listed in the products description.
Learn more
When will my PRE-ORDER ship?
All PRE-ORDERS ship within the 2-week timeframe listed in the products description.
NOTE: Release dates are subject to change by the brand at any time. If this occurs then a new 2-week shipping time frame will be applied to the PRE-ORDER.
NOTE: You can cancel your PRE-ORDER for a full refund at any time prior to the official Release Date. Once the item has officially Released or Shipped, then it will be subject to our standard Returns/Exchanges policy within 7 Days of delivery.
Learn more
How many days does delivery take?
Once your order has been authenticated, tagged & shipped by our experts, you will be automatically emailed/texted tracking info.
We offer (3)'Fulfillment Types'; Best Price 🤑, INSTANT SHIP or PICKUP 🚀 and PRE-ORDER 🔐. Each with it's own unique process & turnaround timeframe. We also offer both Standard and Express Shipping Delivery options at checkout.
USA orders are shipped via UPS, USPS and/or FedEx
Standard Shipping: 3-5 Business Days*
Express Shipping: 1-3 Business Days*
P.O. Box / APO / FPO / DPO orders are shipped via USPS
Standard Shipping: 3-5 Business Days*
International (Non USA) orders are shipped via DHL
Duties and Taxes are collected & at checkout, No surprise fees!
Delivery within 3-8 Business Days
*Excludes weekends & holidays*
Learn more
Can I change the shipping address on my order?
Billing and shipping addresses can't be modified once your order is confirmed, Please ensure your address is correct before placing your order.
Learn more
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Am I responsible for paying duties and taxes if I'm purchasing internationally?
Duties and Taxes are collected & at checkout, No surprise fees!
Learn more
Store Info
Where is the SOLE SERIOUSS store located?
NYC: Williamsburg
📍 184 Broadway, Brooklyn, NY 11211
What are the store hours?
Mon-Thurs: 12-7 PM
Fri/Sat: 12-8 PM
Sun: 12-6 PM
Does SOLE SERIOUSS buy items in-store?
We are currently not buying items in-store. We do however offer consignment on all Brand New items.
We will begin buying in-store soon; Stay tuned!
Des SOLE SERIOUSS offer consignment in-store?
We offer consignment on all Brand New Sneakers, Streetwear & Collectibles in-store.
Get instant access to our millions of customers worldwide via our sales channels. Website, APP & Retail store locations + piece of mind by completely eliminating your risk of any chargebacks or lost/stolen goods. We got you!
Commission Rates by Seller Tier
Tier 5 = 20%
Tier 4 = 19%
Tier 3 = 18%
Tier 2 = 17%
Tier 1 = 16%
Tier 0 = 15%
Current Limitations
- 2 max per sku.
- Items released no-more than 10 years ago to date.
*Please notify us in advance via DM or E-mail if you will be dropping-off more than 25 items*
Does SOLE SERIOUSS offer trades or size swaps in-store?
We are currently not offering trades or size swaps. We do however offer consignment on all Brand New items.
We will begin offering trades & size swaps in-store soon; Stay tuned!
SHOP IRL!
📍 184 Broadway, Brooklyn, NY 11211
