Policies & Terms
Each item is thoroughly inspected & tagged by our trained experts.
With over 10 years in the business, we continue to strive daily on offering our customers a smooth & hassle free experience.
*Excludes Weekends & Holidays*
Express Shipping (1-2 business days)
International orders are shipped via UPS Worldwide or USPS Priority Mail (3-10 business days)
We're proud to be a Route partner, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
If your shipment was lost, damaged or stolen you can initiate a claim here: https://claims.route.com/
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
DISCLAIMER: Billing and shipping addresses can't be modified once your order is confirmed.
Refunds & Cancellations
As all orders are shipped same-day, All orders are Final & Can't be Cancelled.
For a Refund (via an 'SS Gift Card' please refer to our 'Returns & Exchanges' policy below.. (Within 7 days of delivery)
DISCLAIMER: Sole Seriouss reserves the right to cancel your entire order or any particular items within your order at any time.
Returns & Exchanges
Item(s) ordered must meet all of the following requirements to qualify.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the original shipping cost incurred by shipping the item(s) to you.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the shipping cost to send you the newly selected item*
If the new item you are selecting is higher priced, you will be invoiced for the difference between the item(s) once the return is received back at our warehouse.
If the new item you are selecting is lower priced, you will be refunded/credited the remaining balance as a 'SS Gift Card' for the difference between the item(s) once the return is received back at our warehouse.
DISCLAIMER: SOLE SERIOUSS reserves the right to void any Returns and/or Exchanges if you notified us more than 7 days after your orders delivery date or if upon our inspection we determine that the items returned to us didn't pass all needed requirements.
We are Sole Seriouss LLC, we are committed to your privacy and take all measures to protect your personal information.
What information do we collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How is my information used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Mobile Terms of Service
The Sole Seriouss mobile message service (the "Service") is operated by Sole Seriouss (“Sole Seriouss”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Sole Seriouss’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sole Seriouss through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sole Seriouss. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to SoleSerious or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sole Seriouss mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to SoleSerious or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Last updated: Nov. 7, 2022