Policies & Terms

Authenticity Guarantee

Shop Confidently Knowing Every Item is 100% Authentic & Brand New in Original Packaging Guaranteed! Each Item is Thoroughly Inspected & Tagged by our Trained Experts.

 

 

Shipping Info

In-Stock Items Ship within 1 Business Day.* (Monday - Friday)**
*Excludes Saturdays, Sundays & Holidays*
**Cutoff time for In-Stock Items to Ship is 3:30PM EST, If your order is Placed after 3:30PM EST your Order will be shipped the Following Business Day**


PRE-ORDERS Ship within the Time Frame Stated In the Product Description.*
*If a PRE-ORDERS Official Release Date is changed, the Products Shipping Time Frame will also be Adjusted Accordingly.*

Once your order has Shipped, Tracking Info will be Automatically Sent via App Push Notification and/or E-Mail.


USA Orders are Shipped via UPS Ground.* (1-5 Business Days)**
*PO / APO / FPO / DPO Orders are Shipped via USPS Priority Mail*
**UPS 2nd Day Air Shipping Method Available (1-2 Business Days)**

International Orders are Shipped via UPS Worldwide / USPS Priority Mail (4-12 Business Days)


DISCLAIMER:
 Billing and Shipping Addresses CAN'T be Modified once your order is confirmed.

DISCLAIMER: Any import duties and/or taxes are charged once your package has reached your destination country and must be paid by you the buyer. If these charges are not paid and package is returned to us, you will be refunded MINUS the original shipping cost & the return shipping cost. 

 

 

PRE-ORDERS

ALL PRE-ORDERS ARE FINAL!

PRE-ORDERS Ship within the Time Frame Stated In the Product Description.*
*If the Pre-Orders Official Release Date is changed, the Products Shipping Time Frame will also be Adjusted Accordingly.*

Once your PRE-ORDER has Shipped, Tracking Info will be Automatically Sent via App Push Notification and/or E-Mail.

Refunds & Cancellations on PRE-ORDERS ONLY in the following scenarios..
- Release is Completely Cancelled, NOT if the release date is changed.
- Release is Exclusive to a Specific Retailer.
- Pricing Error on our end.

Refunds & Cancellations will ONLY be issued to the Original Payment Method.


DISCLAIMER:
Select Pre-Orders will have Mock-Up Photos in place before Official Images are Released by the Brand, this is provided strictly to give an Idea of what to expect for the Release. Product Description, Color & Style Code will be as accurate as can be and updated accordingly if needed. 

DISCLAIMER: If a Shipping Delay occurs on our end, Past the Time Frame Stated In the Pre-Orders Product Description, you will be contacted with a new Estimated Shipping Time Frame.

 

 

Refunds & Cancellations 

ALL ORDERS ARE FINAL!

Refunds & Cancellations on In-Stock Items ONLY in the following scenarios..
- Item or Size Purchased is No Longer In-Stock.
- Pricing Error on our end.

Refunds & Cancellations on PRE-ORDERS ONLY in the following scenarios..
- Release is Completely Cancelled, NOT if the release date is changed.
- Release is Exclusive to a Specific Retailer.
- Pricing Error on our end.

Refunds & Cancellations will ONLY be issued to the Original Payment Method.


DISCLAIMER:
 Sole Seriouss Reserves the Right to Cancel your entire order or any particular sneakers within your order at any time.

 

 

Returns & Exchanges

ALL ORDERS ARE FINAL!

Returns & Exchanges WILL ONLY be accepted if we Sent you the Wrong Item or Size.
- To Qualify you MUST NOTIFY US WITHIN 3 Calendar Days of Package Receipt.

Returns & Exchanges MUST Meet ALL of these Requirements..
- Still has our Sole Seriouss Tag Attached & Intact.
- Still is BRAND NEW, has NOT been Worn, Tried On or Damaged.
- Still has Original Box & Packaging.

Once your Return/Exchange is Received & Passes ALL NEEDED Requirements, we will send you the Correct Item or Size at no extra cost to you.*
*FULL REFUND ONLY If the Item or Size Purchased is No Longer Available, in this case a full refund will be issued to the original payment method.

WE ARE NOT RESPONSIBLE NOR HAVE ANY CONTROL OVER BRAND MANUFACTURER DEFECTS.
ALL ITEMS ARE 100% AUTHENTIC & BRAND NEW.
IN THE RARE SCENARIO OF ANY DEFECTS, THEY ARE ENTIRELY ON THE BRANDS QUALITY CONTROL TEAM & WE DO NOT CLAIM ANY RESPONSIBILITY NOR WILL OFFER ANY REFUNDS / EXCHANGES / RETURNS OR CANCELLATIONS IN THIS CASE.


DISCLAIMER:
Sole Seriouss Reserves the Right to Void ANY Returns and/or Exchanges If you Notified Us more than 3 Calendar Days after Package Receipt or If upon our inspection we determine that the Sneakers Returned to us DIDN'T PASS ALL NEEDED REQUIREMENTS.

  

 

Privacy

We are Sole Seriouss LLC, We are committed to your privacy and take all measures to protect your personal information. 
 

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address 
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 
 

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
  

Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

 

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

Text Message Notifications
By subscribing to [Sole Seriouss] text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

  

Please Contact Us with any questions you may have.