<strong>How can we help you?</strong>

How can we help you?

We're always happy to help & assist!

Quick Assist

Icon for secureAre your items Authentic & Brand New?

Shop confidently knowing every item sold on SOLE SERIOUSS is 100% Authentic & Brand New Guaranteed!

Each item is thoroughly inspected by our team of experts. We check every detail beginning with the original packaging, accessories, shape, texture, condition, smell and for defects or flaws (if any).

Icon for mobile_paymentWhich payment methods are accepted?

We accept a variety of payment methods including all major Credit/Debit Cards, Afterpay, Klarna, Affirm, Zip, Shop Pay, Alipay & Cash (In-store Only)

Icon for calculatorHow does 'Buy Now, Pay Later' work?

SOLE SERIOUSS offers Buy Now, Pay Later plans via Afterpay, Klarna, Affirm, Zip & Shop Pay.

If eligible this allows you to split your order in 4-interest free payments. The First payment is due instantly upon successfully placing your order and the remaining balance split into 3 more payments in 2 week intervals. 

Here's an example If purchased you a pair of Nike Air Force 1 Low '07 'White' on 10/01/2023 for $120 

10/01/2023: $30 (Due Instantly)
10/15/2023:  $30 (Due 2 Weeks Later)
10/29/2023:  $30 (Due 2 Weeks Later)
11/12/2023:  $30 (Due 2 Weeks Later)

Icon for coinWhat is SERIOUSS Rewards?

SERIOUSS REWARDS is our VIP Membership. Users can build up tiers as they earn SS Points for shopping or referring friends and family. These SS Points be redeem for exclusive discounts on the SOLE SERIOUSS APP, Website and In-Store. Become a VIP Member Today!

Icon for truckWhen will my order ship?

Once your order has been authenticated, tagged & shipped by our experts, you will be automatically emailed/texted tracking info.

Lowest Price: Ships to us first for verification. Delivery within 7-14 business days.
*Excludes weekends & holidays*

INSTANT SHIP or PICKUP ⚡️: Pre-verified! Same-day shipping with delivery within 1-4 business days* or Pickup in-store within 4 hours.
*Excludes weekends & holidays*

Learn more

Icon for global_shippingDoes SOLE SERIOUSS accept Returns or Exchanges?

Here at SOLE SERIOUSS we want you to be happy with your purchase and experience. We're committed to your complete satisfaction with our service.

Returns & Exchanges are eligible within 7 days of the orders delivery. Item(s) ordered must meet all of the following requirements to qualify.

1) Must still have our SS Authenticity Tag attached & not tampered with.
2) Must still be in Brand New condition. Not worn, tried on or damaged.
3) Must still have the original box, papers, inserts &/or accessories.

To initiate a Return or Exchange please proceed by entering the required order info here.

Icon for couponDoes SOLE SERIOUSS offer Refunds or Cancellations?


To initiate a Return or Exchange please proceed by entering the required order info here.

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