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Quick Assist
Are your items Authentic & Brand New?
Shop confidently knowing every item is 100% Authentic & Brand New Guaranteed!
Authenticated & Inspected by our highly trained team of experts & AI. We check every possible detail including the original packaging, accessories, labels, condition, shape, dimensions, texture, smell and for defects or flaws (if any)
When/if the item is deemed authentic; our experts will place our Signature Blue 'SOLE SERIOUSS' Authenticity tag on the item. This ensures the item is Authentic and Enables our 14-day guarantee for hassle-free returns or exchanges.
AUTHENTICATION [PASSED] Once the item has passed our rigorous inspections and checks, the item will be re-packaged, double boxed and bubble wrapped for maximum protection while in transit to you the buyer.
AUTHENTICATION [FAILED] In the event that the item is deemed a counterfeit, inconclusive or missing any of the original accessories, the item will be returned to the seller and your order will be fully refunded to your original payment method.
When will my order ship?
We offer (3) Fulfillment Types;🚀 INSTANT,LOWEST PRICEandPRE-ORDER. Each with it's own process & turnaround timeframe.
🚀 INSTANT: Pre-verified & Available Instantly. Enjoy Same-day Shipping with delivery within 1-5 business days or Pick-up directly in-person from our storefront within 2-hours of placing your order.
🤑 LOWEST PRICE: Ships to SOLE SERIOUSS first for Authentication & Quality Control. Typically ready for Shipping or Pickup within 5-14 business days.
🔐 PRE-ORDER: Reserve & Secure upcoming items before the official release date. Ships within the 2-week timeframe listed in the products description.
Once our experts have inspected your order has been authenticated, tagged & shipped by our experts, you will be automatically emailed/texted tracking info.
Which payment methods are accepted?
We accept a variety of payment methods including all major Credit/Debit Cards, Afterpay, Klarna, Affirm, Zip, Shop Pay Installments, Alipay & Cash (In-store Only)
How does 'Buy Now, Pay Later' work?
SOLE SERIOUSS offers Buy Now, Pay Later plans via Afterpay, Klarna, Affirm, Zip & Shop Pay Installments.
If eligible this allows you to split your order in 4-interest free payments. The First payment is due instantly upon successfully placing your order and the remaining balance split into 3 more payments in 2 week intervals.
Here's an example If purchased you a pair of Nike Air Force 1 Low '07 'White' on 10/01/2023 for $120
10/01/2023: $30 (Due Instantly)
10/15/2023: $30 (Due 2 Weeks Later)
10/29/2023: $30 (Due 2 Weeks Later)
11/12/2023: $30 (Due 2 Weeks Later)
What is SERIOUSS Rewards?
SERIOUSS REWARDS is our VIP Membership. Users can build up tiers as they earn SS Points for shopping or referring friends and family. These SS Points be redeem for exclusive discounts on the SOLE SERIOUSS APP, Website and In-Store. Become a VIP Member Today!
Does SOLE SERIOUSS accept Returns or Exchanges?
Here at SOLE SERIOUSS we want you to be happy with your purchase and experience. We're committed to your complete satisfaction with our service.
Returns & Exchanges are eligible within 7 days of the orders delivery. Item(s) ordered must meet all of the following requirements to qualify.
1) Must still have our SS Authenticity Tag attached & not tampered with.
2) Must still be in Brand New condition. Not worn, tried on or damaged.
3) Must still have the original box, papers, inserts &/or accessories.
To initiate a Return or Exchange please proceed by entering the required order info here.
Does SOLE SERIOUSS offer Refunds or Cancellations?
NO Refunds or Cancellations.
As SOLE SERIOUSS is a live marketplace; every successful order is linked between a Buyer & Seller. Sellers are paid when/if the items authenticity has been verified, due to this we can’t offer Refunds or Cancellations.
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 7 Day Guarantee, You are able to Return or Exchange your purchase within 7 days of the delivery for another item/size or a refund/credit issued only as an 'SS Gift Card'. Redeemable only our APP, Website or In-Store.
To initiate a Return or Exchange please proceed by entering the required order info here.