How can we help you?
We're always happy to help & assist!
Quick Assist
Are your items 100% Authentic & Brand New?
Shop confidently knowing every item sold on SOLE SERIOUSS is 100% Authentic & Brand New Guaranteed!
Each item is thoroughly inspected by our team of experts. We check every detail beginning with the original packaging, accessories, shape, texture, condition, smell and for defects or flaws (if any).
When will my order ship?
We offer (3) Availability Types;
🚀 INSTANT, 🤑 LOWEST PRICE and 🔐 PRE-ORDER
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🚀 INSTANT: Pre-verified & Available Instantly. Ships to you same-day or Pick-up for FREE in-store within 2-hours.
🤑 LOWEST PRICE: Ships first to SOLE SERIOUSS for Authentication, then ships to you once verified within 5-14 business days.
🔐 PRE-ORDER: Ships to you within the timeframe listed in the items description.
We also offer (2) Shipping Speeds; [PREMIUM] and [EXPRESS]
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[PREMIUM]: Delivery takes 3-6 business days once shipped to you (via UPS or FedEx)
[EXPRESS]: Delivery takes 1-3 business days once shipped to you (via UPS)
Once our experts have inspected and authenticated your item(s), it will be tagged and shipped. Tracking information will be automatically emailed or texted.
If you are purchasing multiple items, please note that your order may arrive in multiple shipments.
International (Non USA): Orders are shipped via DHL / UPS. Duties & Taxes are collected at checkout, NO surprise fees upon delivery!
Delivery takes 3-8 business days once shipped to you.
Which payment methods are accepted?
We accept a variety of payment methods including all major Credit/Debit Cards, Afterpay, Klarna, Affirm, Zip, Shop Pay Installments, Alipay & Cash (In-store Only)
How does 'Buy Now, Pay Later' work?
Split your order in 4-interest free payments!
We offer Buy Now, Pay Later plans via Afterpay, Klarna, Affirm, Zip & Shop Pay Installments. If eligible this allows you to split your order in 4-interest free payments.
First payment due instantly upon successful checkout, followed by Three more payments due in 2-Week intervals.
Example of $100 payment plan on 01/01/2025
Payment #1 = $25 due instantly (01/01/2025)
Payment #2 = $25 due in 2 weeks (01/15/2025)
Payment #3 = $25 due in 2 weeks (01/29/2025)
Payment #4 = $25 due in 2 weeks (02/12/2025)
DISCLAIMER: Select lenders may offer alternative options aside from the bi-weekly options and/or rates, this all depends on you and the lenders relationship.
What is SERIOUSS Rewards?
SERIOUSS REWARDS is our VIP Membership. Users can build up tiers as they earn SS Points for shopping or referring friends and family. These SS Points be redeem for exclusive discounts on the SOLE SERIOUSS APP, Website and In-Store. Become a VIP Member Today!
Does SOLE SERIOUSS accept Returns or Exchanges?
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Guarantee, You are able to Return or Exchange your purchase within 14 days of the delivery for another item/size or a refund/credit issued only as an 'SS Gift Card'.
Redeemable via our APP, Website or In-Store Locations.
Returns & Exchanges are eligible within 14 days of the orders delivery.
Item(s) ordered must meet all of the following requirements to qualify.
- Must still have our SS Authenticity Tag attached & not tampered with.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
Does SOLE SERIOUSS offer Refunds or Cancellations?
NO Refunds or Cancellations
As SOLE SERIOUSS is a live marketplace; every successful order is linked between a Buyer and Seller, we can’t offer Refunds or Cancellations.
However here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Guarantee, You are able to Return or Exchange your purchase within 14 days of the delivery for another item/size or a refund/credit issued only as an 'SS Gift Card'.
Redeemable via our APP, Website or In-Store Locations.