Policies & Terms

Authenticity

Shop confidently knowing every item is 100% Authentic & Brand New Guaranteed!
Each item is thoroughly inspected & tagged by our trained experts.

With over 10 years in the business, we continue to strive daily on offering our customers a smooth & hassle free experience.

 

 

Shipping Info

FREE Same-Day Shipping On US Orders Over $250

All orders are shipped out same-day Monday-Friday, if purchased before 4PM EST.
*Excludes Weekends & Holidays*
Once your order has been authenticated, tagged & shipped by our experts, you will be automatically emailed tracking info.

Standard Shipping (1-5 business days)
Express Shipping (1-3 business days)
 
P.O. Box / APO / FPO / DPO orders are shipped via USPS Priority Mail (2-4 business days)

International orders are shipped via UPS Worldwide or USPS Priority Mail (3-10 business days)
Duties and Taxes are collected & paid for at checkout, Say Goodbye to hidden fees on delivery day.

All orders are shipped to the shipping address ordered with, If your package is returned to us due to an address issue you will be responsible for paying the new "Re-Shipping" fee to send the items back to you again, If you refuse to pay the "Re-shipping" fee you will be partially refunded, excluding the original shipping cost + the carrier return fee.


DISCLAIMER: Billing and shipping addresses can't be modified once your order is confirmed, Please ensure your address is correct before placing your order.

 

 

Refunds & Cancellations 

As all orders are shipped same-day, All orders are Final & Can't be Cancelled.
For a Refund (via an 'SS Gift Card' please refer to our 'Returns & Exchanges' policy below.. (Within 7 days of delivery)


DISCLAIMER: Sole Seriouss reserves the right to cancel your entire order or any particular items within your order at any time.

 

 

Returns & Exchanges

Here at SOLE SERIOUSS we want you to be happy with your purchase and experience. We're committed to your complete satisfaction with our service.
 
Returns & Exchanges are eligible within 7 days of the orders delivery.
Item(s) ordered must meet all of the following requirements to qualify. 
- Must still have our SS Authenticity Tag attached & not tampered with.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
   
  

Returns

 You are able to return your item(s) within 7 days of the delivery for a refund/credit issued only as a 'SS Gift Card'. Redeemable on our APP / Website.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the original shipping cost incurred by shipping the item(s) to you.
 
   
 

Exchanges

You are able to exchange your item(s) within 7 days of delivery for a different item/size.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the shipping cost to send you the newly selected item*

If the new item you are selecting is higher priced, you will be invoiced for the difference between the item(s) once the return is received back at our warehouse.

If the new item you are selecting is lower priced, you will be refunded/credited the remaining balance as a 'SS Gift Card' for the difference between the item(s) once the return is received back at our warehouse.

Shipping Instructions

Please return the item(s) back to us Double Boxed and Bubble Wrapped, Just as the item(s) were originally shipped to you to avoid any damages to the item(s) original packaging. 
Be advised any returns NOT properly packaged and damaged in transit will be subject to a 20% re-stocking fee. *NO EXCEPTIONS*

 
 

Fee Exceptions

Only If we sent you a wrong item/size from what you ordered, then you will be able to return/exchange your item(s) within 7 days of delivery for a different item/size and the $30 return fee will be covered by us. 
  
    
  

Process..

1) First 'Submit a return' with the button below..
2) Select the reason for your return and desired resolution 'Return' or 'Exchange'
3) Attach photos/videos of the item being returned and submit for approval.
4) If/When approved you will be issued a return label via email.
5) Once the item is received back at our warehouse we will verify the item(s) are in Brand New condition and ensure the item(s) still also have their original SS Authenticity tag attached and intact..
6) Once your returned item(s) are approved, We will proceed with your desired resolution 'Return' or 'Exchange' and issue tracking info when applicable.

If 'Return' was selected, we will issue your 'SS Gift Card' and send email confirmation of the return breakdown and your code to redeem.
If 'Exchange' was selected, you will be invoiced via email for any applicable differences between the item(s). 
   
Start a return
  
DISCLAIMER: International orders (outside of the USA) are FINAL & excluded from Returns/Exchanges
DISCLAIMER: SOLE SERIOUSS reserves the right to void any Returns and/or Exchanges if you notified us more than 7 days after your orders delivery date or if upon our inspection we determine that the items returned to us didn't pass all needed requirements.

  

 

 

Privacy

We are Sole Seriouss LLC, we are committed to your privacy and take all measures to protect your personal information. 
 

What information do we collect?
We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address 
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 
 

How is my information used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
  

Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 
 

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

Mobile Terms of Service

The Sole Seriouss mobile message service (the "Service") is operated by Sole Seriouss (“Sole Seriouss”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sole Seriouss’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sole Seriouss through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sole Seriouss. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SoleSerious or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sole Seriouss mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SoleSerious or email soleseriouss@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


Last updated: Nov. 7, 2022

  

Please Contact Us with any questions you may have.