SHOP IRL!
📍 184 Broadway, Brooklyn, NY 11211
Open 7 Days A Week
Policies & Terms
Authenticity
Shop confidently knowing every item is 100% Authentic & Brand New Guaranteed!
For over 12 years our mission has been to ensure a safe and trustworthy marketplace for everyone. All while guaranteeing our customers the piece of mind that with every purchase, they'll be receiving 100% Authentic and Brand New item(s) in a timely manner, every time!
Authenticated & Inspected by our highly trained team of experts & AI. We check every possible detail including the original packaging, accessories, labels, condition, shape, dimensions, texture, smell and for defects or flaws (if any)
When/if the item is deemed authentic; our experts will place our Signature Blue 'SOLE SERIOUSS' Authenticity tag on the item. This ensures the item is Authentic and Enables our 14-day guarantee for hassle-free returns or exchanges.
AUTHENTICATION [PASSED]
Once the item has passed our rigorous inspections and checks, the item will be re-packaged, double boxed and bubble wrapped for maximum protection while in transit to you the buyer.
AUTHENTICATION [FAILED]
In the event that the item is deemed a counterfeit, inconclusive or missing any of the original accessories, the item will be returned to the seller and your order will be fully refunded to your original payment method.
Authenticated & Inspected by our highly trained team of experts & AI. We check every possible detail including the original packaging, accessories, labels, condition, shape, dimensions, texture, smell and for defects or flaws (if any)
When/if the item is deemed authentic; our experts will place our Signature Blue 'SOLE SERIOUSS' Authenticity tag on the item. This ensures the item is Authentic and Enables our 14-day guarantee for hassle-free returns or exchanges.
AUTHENTICATION [PASSED]
Once the item has passed our rigorous inspections and checks, the item will be re-packaged, double boxed and bubble wrapped for maximum protection while in transit to you the buyer.
AUTHENTICATION [FAILED]
In the event that the item is deemed a counterfeit, inconclusive or missing any of the original accessories, the item will be returned to the seller and your order will be fully refunded to your original payment method.
Shipping Info
We offer (3) Fulfillment Types; 🚀 INSTANT, LOWEST PRICE and PRE-ORDER. Each with it's own process & turnaround timeframe.
Once our experts have inspected your order has been authenticated, tagged & shipped by our experts, you will be automatically emailed/texted tracking info.
🚀 INSTANT: Pre-verified & Available Instantly. Enjoy Same-day Shipping with delivery within 1-5 business days or Pick-up in-store within 2-hours.
🤑 LOWEST PRICE: Ships to SOLE SERIOUSS first for Authentication & Quality Control. Typically ready for Shipping or Pickup within 5-14 business days.
🔐 PRE-ORDER: Reserve & Secure upcoming items before the official release date. Ships within the 2-week timeframe listed in the products description.
Shipping Timeframes (Once Shipped)
USA orders are shipped via UPS, USPS and/or FedEx
Standard Shipping: 3-5 Business Days*
Express Shipping: 1-2 Business Days*
Standard Shipping: 3-5 Business Days*
Express Shipping: 1-2 Business Days*
P.O. Box / APO / FPO / DPO orders are shipped via USPS
Standard Shipping: 3-5 Business Days*
International (Non USA) orders are shipped via DHL
Duties and Taxes are collected & at checkout, No surprise fees!
Delivery within 3-8 Business Days
*Varies by Fulfillment Type & Excludes Weekends/Holidays*
Standard Shipping: 3-5 Business Days*
International (Non USA) orders are shipped via DHL
Duties and Taxes are collected & at checkout, No surprise fees!
Delivery within 3-8 Business Days
*Varies by Fulfillment Type & Excludes Weekends/Holidays*
DISCLAIMER: Billing and shipping addresses can't be modified once your order is confirmed, Please ensure your address is correct before placing your order.
DISCLAIMER: All orders are shipped to the shipping address ordered with, If your package is returned to us due to an address issue you will be responsible for paying the new "Re-Shipping" fee to send the items back to you again.
Please Contact Us with any questions you may have.
Last Updated: November 7, 2022
Last Updated: November 7, 2022
Once our experts have inspected your order has been authenticated, tagged & shipped by our experts, you will be automatically emailed/texted tracking info.
USA orders are shipped via UPS, USPS and/or FedEx
Standard Shipping: 3-5 Business Days*
Express Shipping: 1-2 Business Days*
Standard Shipping: 3-5 Business Days*
Express Shipping: 1-2 Business Days*
P.O. Box / APO / FPO / DPO orders are shipped via USPS
Standard Shipping: 3-5 Business Days*
International (Non USA) orders are shipped via DHL
Duties and Taxes are collected & at checkout, No surprise fees!
Delivery within 3-8 Business Days
*Excludes weekends & holidays*
Standard Shipping: 3-5 Business Days*
International (Non USA) orders are shipped via DHL
Duties and Taxes are collected & at checkout, No surprise fees!
Delivery within 3-8 Business Days
*Excludes weekends & holidays*
DISCLAIMER: Billing and shipping addresses can't be modified once your order is confirmed, Please ensure your address is correct before placing your order.
DISCLAIMER: All orders are shipped to the shipping address ordered with, If your package is returned to us due to an address issue you will be responsible for paying the new "Re-Shipping" fee to send the items back to you again.
PRE-ORDER Info
Reserve & Secure any upcoming items before the official release date.
All PRE-ORDERS ship within the 2-week timeframe listed in the products description.
Example: Item releases on 01/01/2024 (Ships within 01/01/2024 - 01/15/2024)
All PRE-ORDERS ship within the 2-week timeframe listed in the products description.
Example: Item releases on 01/01/2024 (Ships within 01/01/2024 - 01/15/2024)
DISCLAIMER: Release dates are subject to change by the brand at any time. If this occurs then a new 2-week shipping time frame will be applied to the PRE-ORDER.
DISCLAIMER: Select PRE-ORDERS have a placeholder mock-up image, which are for illustration purposes only. Once official images of the item are released, they will be added to the PRE-ORDER.
DISCLAIMER: You can cancel your PRE-ORDER for a full refund at any time prior to the official Release Date. Once the item has officially Released or Shipped, then it will be subject to our standard Returns/Exchanges policy within 7 Days of delivery.
DISCLAIMER: Select PRE-ORDERS have a placeholder mock-up image, which are for illustration purposes only. Once official images of the item are released, they will be added to the PRE-ORDER.
DISCLAIMER: You can cancel your PRE-ORDER for a full refund at any time prior to the official Release Date. Once the item has officially Released or Shipped, then it will be subject to our standard Returns/Exchanges policy within 7 Days of delivery.
Returns & Exchanges
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Guarantee, You are able to Return or Exchange your purchase within 14 days of the delivery for another item/size or a refund/credit issued only as an 'SS Gift Card'.
Redeemable via our APP, Website or In-Store Locations.
Redeemable via our APP, Website or In-Store Locations.
Returns & Exchanges are eligible within 14 days of the orders delivery.
Item(s) ordered must meet all of the following requirements to qualify.
Item(s) ordered must meet all of the following requirements to qualify.
- Must still have our SS Authenticity Tag attached & not tampered with.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
Returns
You are able to return your item(s) within 14 days of the delivery for a refund/credit issued only as a 'SS Gift Card'. Redeemable via our APP, Website or In-Store Locations.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the original shipping cost incurred by shipping the item(s) to you.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the original shipping cost incurred by shipping the item(s) to you.
Exchanges
You are able to exchange your item(s) within 14 days of delivery for a different item/size.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the shipping cost to send you the newly selected item*
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the shipping cost to send you the newly selected item*
If the new item you are selecting is higher priced, you will be invoiced for the difference between the item(s) once the return is received back at our warehouse.
If the new item you are selecting is lower priced, you will be refunded/credited the remaining balance as a 'SS Gift Card' for the difference between the item(s) once the return is received back at our warehouse.
*In the rare event that you are ever sent the wrong item/size, you will be able to return/exchange your item(s) within 14 days of delivery for the correct item/size and we will cover the $30 return fee*
Return Process..
- First 'Submit a return' with the button below..
- Select the reason for your return and desired resolution 'Return' or 'Exchange'
- Attach photos/videos of the item being returned and submit for approval.
- If/When approved you will be issued a return label via email.
- Once the item is received back at our warehouse we will verify the item(s) are in Brand New condition and ensure the item(s) still also have their original SS Authenticity tag attached and intact..
- Once your returned item(s) are approved, We will proceed with your desired resolution 'Return' or 'Exchange' and issue tracking info when applicable.
- If 'Return' was selected, we will issue your 'SS Gift Card' and send email confirmation of the return breakdown and your code to redeem.
- If 'Exchange' was selected, you will be invoiced via email for any applicable differences between the item(s).
DISCLAIMER: Please return the item(s) back to us Double Boxed and Bubble Wrapped, Just as the item(s) were originally shipped to you to avoid any damages to the item(s) original packaging.
Be advised any returns NOT properly packaged and damaged in transit will be subject to a 20% re-stocking fee. *NO EXCEPTIONS*
DISCLAIMER: International orders (outside of the USA) are FINAL & excluded from Returns/Exchanges due to high international shipping and return cost.
Be advised any returns NOT properly packaged and damaged in transit will be subject to a 20% re-stocking fee. *NO EXCEPTIONS*
DISCLAIMER: International orders (outside of the USA) are FINAL & excluded from Returns/Exchanges due to high international shipping and return cost.
DISCLAIMER: SOLE SERIOUSS reserves the right to void any Returns and/or Exchanges if you notified us more than 14 days after your orders delivery date or if upon our inspection we determine that the items returned to us didn't pass all needed requirements.
Refunds & Cancellations
NO Refunds or Cancellations
As SOLE SERIOUSS is a live marketplace; every successful order is linked between a Buyer & Seller. Sellers are paid when/if the items authenticity has been verified, due to this we can’t offer Refunds or Cancellations.
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Guarantee, You are able to Return or Exchange your purchase within 14 days of the delivery for another item/size or a refund/credit issued only as an 'SS Gift Card'.
Redeemable via our APP, Website or In-Store Locations.
To initiate a return please proceed here.
DISCLAIMER: SOLE SERIOUSS reserves the right to cancel your entire order or any particular items within your order at any time.
Privacy
We are SOLE SERIOUSS LLC, we are committed to your privacy and take all measures to protect your personal information.
What information do we collect?
We only collect information that we need that is related to your order. This includes your:
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How is my information used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Mobile Policy
The SOLE SERIOUSS mobile message service (the "Service") is operated by SOLE SERIOUSS (“SOLE SERIOUSS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to SOLE SERIOUSS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SOLE SERIOUSS through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SOLE SERIOUSS. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to SoleSerious or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SOLE SERIOUSS mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Dissatisfied and Very upset. Numerous unanswered emails about shoes previously ordered. Purchased 6 pairs of shoes and only one has been delivered in time frame stated(2 weeks after release date). No updates. No communication. If you’re pre ordering DONT DO IT unless you are willing to wait 6 months for your purchase!!
I was over all satisfied with my purchase because I really wanted this shoe for a long time now. I did notice glue marks that could be factory stains which i understand I wish it just could have been stated in the description in which the condition of the shoe is described but i definitely will be purchasing again from u guys for sure keep the heat
Good service and serious company
Good service
Everything was perfect thank you
I'm a first-time buyer, & I was Greatly Impressed with the quality of the shoe. I definitely see myself being a repeat customer again soon. Though I do wish there would have been more communication when it came to the tracking of the purchase from beginning to when I finally got an email about it finally having a tracking number. It had me worried that I was not going to receive my order until I finally got an email about a tracking number. Besides that, great service!!!
I ordered a size 12 but got a size 11
Took a minute but they arrived.
Hey Corey, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Took awhile but the packaging was great and loving my new reimagined 5s. Look beautiful in hand
Hey Louis, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Ordered these in the wrong size on accident, not only is exchanging extremely inconvenient, I haven’t received confirm my exchange has been approved (yes they have to approve it) no email response from customer service, nothing! And they charge you extra to boot!! Do yourself a favor order from somewhere else!!!
Hey Inez, I can see that your order #110281 was shipped correctly as you purchased a size 8W
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Hassle-free Returns our mission is to guarantee your satisfaction.
As outlined in our policies all orders are final once confirmed. As your order has already been shipped and is currently in transit to you, We can't retract it, You would need to refer to our returns/exchange policy.
Once your order has been Delivered you can initiate a return with the following link and enter the required info
https://soleseriouss.com/a/return
Select your reason (Item didn’t fit)
You will be asked to first upload photos/videos of the item to ensure our SS Authenticity tag is still attached and the item is in brand new condition.
As the item was shipped correctly on our end you will be responsible for paying the return/re-shipping fee of $30*
This fee is for the return label we will provide and also the new shipping cost we will incur to ship the correct item/size to you.
*Any price differences between the different items/sizes will be a separate cost, as this can vary throughout items/sizes*
We look forward to providing you with the best possible service in the future.
If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us
Best regards,
SOLE SERIOUSS
I don't understand y my other I order Feb 7 I still haven't received anything yet
Hey Narman, I can see that order #110265 was for (2) items listed as “LOWEST PRICE”.
“LOWEST PRICE” Ships to us first for Authentication & Quality Control.
Typically ready for Shipping or Pickup within 5-14 business days*
*Excludes weekends & holidays*
I can see that that 1 item was shipped and delivered within the promised timeframe and 1 item was refunded due to an inventory issue.
We look forward to providing you with the best possible service in the future.
If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us
Best regards,
SOLE SERIOUSS
Very happy
Hey Erik, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
I purchased these Uggs slippers for my husband as a birthday gift.
Hey Yulonda, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Fast shipping nice doing business with them yalls
Hey VIncent, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Shoes was delivered quick very pleased with my order
Hey Sammyo, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Dope kicks
Hey Nick, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
100 % customer satisfaction.
Hey Leonardo, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS