SHOP IRL!
📍 184 Broadway, Brooklyn, NY 11211
Open 7 Days A Week
Returns & Exchanges
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Hassle-free Returns & Exchanges our mission is to guarantee your satisfaction.
Returns & Exchanges are eligible within 14 days of the orders delivery.
Item(s) ordered must meet all of the following requirements to qualify.
Item(s) ordered must meet all of the following requirements to qualify.
- Must still have our SS Authenticity Tag attached & not tampered with.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
- Must still be in Brand New condition. Not worn, tried on or damaged.
- Must still have the original box, papers, inserts &/or accessories.
Returns
You are able to return your item(s) within 14 days of the delivery for a refund/credit issued only as a 'SS Gift Card'. Redeemable on our APP, Website or In-Store.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the original shipping cost incurred by shipping the item(s) to you.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the original shipping cost incurred by shipping the item(s) to you.
Exchanges
You are able to exchange your item(s) within 14 days of delivery for a different item/size.
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the shipping cost to send you the newly selected item*
Upon an 'Approved' return you will be invoiced for the $30 return fee*
*This fee covers the return label we will send you + the shipping cost to send you the newly selected item*
If the new item you are selecting is higher priced, you will be invoiced for the difference between the item(s) once the return is received back at our facility.
If the new item you are selecting is lower priced, you will be issued a credit for the remaining balance as a 'SS Gift Card' redeemable on our APP, Website or In-Store. Once the item(s) are received back at our facility.
Return Shipping Instructions
Please return the item(s) back to us Double Boxed and Bubble Wrapped, Just as the item(s) were originally shipped to you to avoid any damages to the item(s) original packaging.
Be advised any returns NOT properly packaged and damaged in transit will be subject to a 20% re-stocking fee. *NO EXCEPTIONS*
Fee Exceptions
Only If we sent you a wrong item/size from what you ordered, then you will be able to return/exchange your item(s) within 14 days of delivery for a different item/size and the $30 return fee will be covered by us.
Process..
1) First 'Submit a return' with the button below..
2) Select the reason for your return and desired resolution 'Return' or 'Exchange'
3) Attach photos/videos of the item being returned and submit for approval.
4) If/When approved you will be issued a return label via email.
5) Once the item is received back at our warehouse we will verify the item(s) are in Brand New condition and ensure the item(s) still also have their original SS Authenticity tag attached and intact..
6) Once your returned item(s) are approved, We will proceed with your desired resolution 'Return' or 'Exchange' and issue tracking info when applicable.
If 'Return' was selected, we will issue your 'SS Gift Card' and send email confirmation of the return breakdown and your code to redeem.
If 'Exchange' was selected, you will be invoiced via email for any applicable differences between the item(s).
DISCLAIMER: International (Non US) are FINAL & excluded from Returns/Exchanges due to the high cost of return shipping and duties.
DISCLAIMER: SOLE SERIOUSS reserves the right to void any Returns and/or Exchanges if you notified us more than 14 days after your orders delivery date or if upon our inspection we determine that the items returned to us didn't pass all needed requirements.
Dissatisfied and Very upset. Numerous unanswered emails about shoes previously ordered. Purchased 6 pairs of shoes and only one has been delivered in time frame stated(2 weeks after release date). No updates. No communication. If you’re pre ordering DONT DO IT unless you are willing to wait 6 months for your purchase!!
I was over all satisfied with my purchase because I really wanted this shoe for a long time now. I did notice glue marks that could be factory stains which i understand I wish it just could have been stated in the description in which the condition of the shoe is described but i definitely will be purchasing again from u guys for sure keep the heat
Good service and serious company
Good service
Everything was perfect thank you
I'm a first-time buyer, & I was Greatly Impressed with the quality of the shoe. I definitely see myself being a repeat customer again soon. Though I do wish there would have been more communication when it came to the tracking of the purchase from beginning to when I finally got an email about it finally having a tracking number. It had me worried that I was not going to receive my order until I finally got an email about a tracking number. Besides that, great service!!!
I ordered a size 12 but got a size 11
Took a minute but they arrived.
Hey Corey, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Took awhile but the packaging was great and loving my new reimagined 5s. Look beautiful in hand
Hey Louis, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Ordered these in the wrong size on accident, not only is exchanging extremely inconvenient, I haven’t received confirm my exchange has been approved (yes they have to approve it) no email response from customer service, nothing! And they charge you extra to boot!! Do yourself a favor order from somewhere else!!!
Hey Inez, I can see that your order #110281 was shipped correctly as you purchased a size 8W
Here at SOLE SERIOUSS we want you to be happy with your purchase and with our 14 Day Hassle-free Returns our mission is to guarantee your satisfaction.
As outlined in our policies all orders are final once confirmed. As your order has already been shipped and is currently in transit to you, We can't retract it, You would need to refer to our returns/exchange policy.
Once your order has been Delivered you can initiate a return with the following link and enter the required info
https://soleseriouss.com/a/return
Select your reason (Item didn’t fit)
You will be asked to first upload photos/videos of the item to ensure our SS Authenticity tag is still attached and the item is in brand new condition.
As the item was shipped correctly on our end you will be responsible for paying the return/re-shipping fee of $30*
This fee is for the return label we will provide and also the new shipping cost we will incur to ship the correct item/size to you.
*Any price differences between the different items/sizes will be a separate cost, as this can vary throughout items/sizes*
We look forward to providing you with the best possible service in the future.
If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us
Best regards,
SOLE SERIOUSS
I don't understand y my other I order Feb 7 I still haven't received anything yet
Hey Narman, I can see that order #110265 was for (2) items listed as “LOWEST PRICE”.
“LOWEST PRICE” Ships to us first for Authentication & Quality Control.
Typically ready for Shipping or Pickup within 5-14 business days*
*Excludes weekends & holidays*
I can see that that 1 item was shipped and delivered within the promised timeframe and 1 item was refunded due to an inventory issue.
We look forward to providing you with the best possible service in the future.
If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us
Best regards,
SOLE SERIOUSS
Very happy
Hey Erik, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
I purchased these Uggs slippers for my husband as a birthday gift.
Hey Yulonda, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Fast shipping nice doing business with them yalls
Hey VIncent, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Shoes was delivered quick very pleased with my order
Hey Sammyo, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
Dope kicks
Hey Nick, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
100 % customer satisfaction.
Hey Leonardo, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
They’re amazing
Hey Angie, Thank you for shopping with us! We truly appreciate your support! We’re glad to see you’re satisfied with our service and products. We look forward to providing you with the best possible service again in the future.
Best regards,
SOLE SERIOUSS
your place is higher than any other site.
Hey Jean, Unfortunately items are priced by our sellers, not us directly and prices tend to vary based on the items current market prices. We do though however always offer promotions and discounts. As well as also offer a SERIOUSS REWARDS program to incentivize our customers. Please subscribe to our newsletter/SMS list for the latest deals.
If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us
Best regards,
SOLE SERIOUSS